Category Archive: Field Service

Mobile Tech Expo 2015 – Day One: Education Day

Mobile Tech Expo 2015 kicked off to huge crowds attending Educational Day. The line-up of training events was extensive for this year’s attendees.

I made time to attend 3 of the training sessions. Here is a snippet.

Renny Doyle - Mobile Tech Expo 2015 - Auto Recon & Detailing Pro

Renny Doyle, Detailing Success – Mobile Tech Expo 2015

Renny Doyle – Detailing Success and Detailing Mafia “What Does Your Business Success Look Like”

I’ve learned Renny’s seminars are a MUST see. As usual he brought his great humor, wisdom and years of experience to share his insight on what success in business truly looks like.

Here are a few nuggets:

  1. “Build your life while your building your business”
  2. “Being rich is having money. Being wealthy is having time.”
  3. “High expectations with no money? Build it! It is possible!”
  4. “Tenacity wins!”
  5. “Don’t think big. Think specialized.”
  6. “Techpreneur – you gotta be a technician and craftsman but more important you have to be a good business man and entrepreneur”
  7. “Build depth in your business”
  8. “One Ferrari is Viagra on 4 wheels” :)
  9. “Knowledge or skills? Both!”
  10. “Be the GURU in your village”
Jason Rose, Meguiar's Mobile Tech Expo

Jason Rose, Meguiar’s – Mobile Tech Expo 2015

Jason Rose, Meguiar’s – “Carpet and Upholstery Stain Removal”

Jason not only shared his experience in carpet and upholstery care but brought valuable insight and strategies into how to best specific types of stains. He packed the house and had a VERY engaged audience. I saw a lot of note taking as he shared tips, tricks and techniques. A few tips shared:

  1. “Coffee is the number one stain” – SURPRISE!
  2. “Extraction tools work best when you go slow”
  3. “A dry brush and a vacuum cover most of your carpet issues”

If you’d like more training points from Jason check out “Carpet And Upholstery Stain Removal With Jason Rose At Meguiar’s

Shane Jacks, PDR College - Mobile Tech Expo 2015

Shane Jacks, PDR College – Mobile Tech Expo 2015

Shane Jacks, PDR College – “Blending And The Skill That’s Needed”

I think the picture says it all. This training was not just packed it was standing room only and extended into the hall. Impossible to get into this one. If he could’ve blasted his presentation into the hall there would’ve been some happy attendees. I overheard one guy in the hall say “That is the most important training of the show. They should’ve put it in a larger room.” If got stuck in the hall and looking for more great training and business tips from Shane you’ll want to check out the PDR College hosted by Shane Jacks and Keith Cosentino http://www.pdrcollege.com/

Looking forward to the next couple of days attending a few more seminars and presenting RoadFS to attendees. If you’re attending Mobile Tech Expo 2015 we’d love to see you.

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Zenware - Mobile, Cloud, Web, SaaS and Software SolutionsJody Sedrick, CEO
Follow me on Twitter: @jodysedrick and @zenwareinc
LinkedIn Profile: Jodysedrick
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Zenware Inc. is a Boise Idaho based company that specializes In custom mobile software development, custom iOS development, custom Android development, iPad software development, iPhone software development, custom web development, web hosting and SaaS based work order management software. We also have a powerful line up of off-the-shelf mobile cloud solutions; ZenTouch now RoadFS, and ZWarehouse

 

Overcoming a Resistant Work Force to Mobile Technology

Fat Finger Mobile Devices - Field ServiceDo you find that some members of your mobile work force are resistant to adopting and using regularly the new mobile work management system you’ve put in place?  You’ve heard the excuses:

  • I’m not a technology guy.
  • I’m all thumbs when it comes to mobile devices.
  • If I was younger maybe I’d get it.
  • I just want to get to work.
  • It slows me down.
  • I don’t have time to learn a new way.
Yet in the follow-up breath you hear:
  • If I could just avoid going into the office.
  • It would be nice if I had all the parts before I left the office.
  • I wish you would plan my route better. I spend all day driving all over town.
  • Don’t they look at my schedule? I’m always over booked.

In rolling out hundreds of mobile field service implementations I’ve learned there are a number of critical tasks to ensure adoption across all departments.

  • Training, Training and Training:  Train every member of your team. Retrain them when necessary.  If you really want to learn where your field service techs are struggling shadow them for a day. You’ll be amazed at what you discover riding along with your crew.  Make video libraries of each step in the mobile process. This will save you time while providing tools team members can revisit as needed.
  • Choose a team lead or leads: Find that individual or individuals who are excited about the new mobile solution. Start with them. Get them onboard as quickly as possible. When your team lead sees the improvements they’ll naturally become your internal evangelists, leaders and supplemental support.
  • Rollout in phases: I’m a big proponent of rolling out any mobile solution in phases.  Start at the most critical point in your process.  I find this is most often centered around integration with existing accounting systems.  Take the time to get this right.  This is not only critical from an internal perspective but also from a customer perspective.  You want to ensure that any new system improves the customer experience. The last thing you want are invoicing errors sent to the customers.  Then move out to your pilot individual(s) or group who will use the mobile app.  Once you have the entire business chain polished, rollout out to the rest of your team.
  • Choose the right device:  This is critically important.  Consider carefully the needs of your team.  Do you need smartphones that support simple point and click apps, or do you need mobile devices with integrated scanners, GPS, etc.? Are you guys in rugged, wet, dusty or cold environments? Do they need credit card swiping?  What are the optimal screen sizes – SmartPhone, Fablet (super sized phones) or Tablets? Which do team members prefer? You may find you need multiple devices depending on individual roles and business needs.
  • Make sure your mobile solution goes the distance: Too many solutions tout mobile and, yes, they do a good job at providing a mobile app. But if you are just replacing your paper work order with a mobile app version of your work order, what’s the point?  Make sure your solution provides the tools and information needed for each business sector to complete their job.  Look for solutions that eliminate or diminish as many throttle points as possible.

Successful adoption will in large part be determined by how you manage your rollout.  Remember in some cases you are teaching old dogs new tricks. Remind your team that while there will be adjustments, the solutions we are implementing are designed to improve the business process for the entire company. Take the lead early and manage your mobile adoption to success.

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Zenware - Mobile, Cloud, Web, SaaS and Software SolutionsJody Sedrick, CEO
Follow me on Twitter: @jodysedrick and @zenwareinc
LinkedIn Profile: Jodysedrick
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Zenware Inc. is a Boise Idaho based company that specializes In custom mobile software development, custom iOS development, custom Android development, iPad software development, iPhone software development, custom web development, web hosting and SaaS based work order management software. We also have a powerful line up of off-the-shelf mobile cloud solutions; ZenTouch now RoadFS, and ZWarehouse

 

Pimped Out Service Fleets – A Thousand Eyes on You!

What are the first things that come to mind when thinking of your service vehicles? Immediate thoughts might include…

  • Maintenance
  • Scheduling
  • Fuel Costs
  • Windshield Time

All of these are critical points for fleet management.  However, when is the last time you thought about your fleet vehicles as marketing machines?

According to the American Trucking Association study; The Visual Impact of Trucks in Traffic, showed a single commercial van with an effective exterior wrap can garner up to 16 million visual impressions per year. Here are some additional nuggets from their for you to consider:

  • 96% noticed truck side ads
  • 98% said fleet graphics created a positive image for the company
  • 96% said fleet graphics had more impact than billboards
  • 75% of people developed an impression about a company and its products
  • 29% would base a buying decision on the impression

Talk about an opportunity for company branding!

Some service companies have this dialed in recognizing their service vehicles are rolling billboards.

Here a few examples of how service companies have pimped their rides. to get your marketing and branding mind thinking:

Interior Magic - http://myinteriormagic.com

Interior Magic – http://myinteriormagic.com

Doctor Cool - Special look for Breast Cancer Awareness

Doctor Cool – Special look for Breast Cancer Awareness

Long Point Pest Control - A picture paints 1000 Words

Long Point Pest Control – A picture paints 1000 Words

Dent Geek

Dent Geek

If you’ve got an awesome ride you’d like to highlight send us a link and we’ll include it on this list.

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Zenware - Mobile, Cloud, Web, SaaS and Software SolutionsJody Sedrick, CEO
Follow me on Twitter: @jodysedrick and @zenwareinc
LinkedIn Profile: Jodysedrick
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Zenware Inc. is a Boise Idaho based company that specializes In custom mobile software development, custom iOS development, custom Android development, iPad software development, iPhone software development, custom web development, web hosting and SaaS based work order management software. We also have a powerful line up of off-the-shelf mobile cloud solutions; ZenTouch, and ZWarehouse