According to the IDC the world’s mobile worker population will surpass 1 Billion people by the end of this year. (http://www.idc.com/getdoc.jsp?containerId=prUS22214110) This means there are vast opportunities to bring mobile technologies into the work place and improve business.
This week I had the opportunity to visit with a client that had taken a weekend to estimate the cost his paper processes were costing him. Here is one segment of the break down:
Cost per Technician:
- Time to complete paperwork after every service call – 20 minutes
- Average calls per day per technician – 6
- Total technician time to complete paperwork – 2 hours
- Average hourly rate $15.00 per hour.
- Total Technician cost to complete paper per day – $30.00
- Total Cost per Technician per week – $150.00
- Total Cost per month $600.00
- Total cost per year – $7,200.00
Now consider further my client has 15 Technicians. His total technician paper process cost is $108,000 per year.
Notice we haven’t even introduced the administrative and bookkeeping cost to process the work orders.
My client has analyzed and posted the cost for each Technician, each bookkeeper, administrative assistant involved in the processing of a work order on his white board. The number is a glaring reminder of his cost to stay on antiquated paper process.
My client’s goals is to incorporate a mobile work order solution that eliminates that paper nightmare and ultimately saves enough time that each technician can add only one more service call per day. Here is a simplified look at the impact adding one service call a day has on revenue projections:
Service Call
$75.00 charge
x 15 technicians
$1,125.00 additional revenue per day
x 5 days
$5,625.00 additional revenue per week
x 4 weeks
$22,500
x 50 weeks
$1,125,000.00 additional revenue year
Yes I’ve simplified some of the numbers to protect my customer’s confidential data . The actual numbers are even more compelling. You can see the direct revenue impact adding only 1 service call a day accomplishes. We haven’t even discussed the savings route optimization brings to the bottom line.
This is just one example of how mobile solutions are impacting and moving business. With the US accounting for 72.2% of mobile workforce with projections of growing to 75% by 2013 the implications for not adopting mobile technologies are astounding. Is your business keeping pace?